Privacy Policy

This policy explains how Stable Tech N.V., operator of hollywinslots.com, collects, uses, stores, and protects your personal information.

Holly Win Casino Privacy Policy

Who Controls Your Data

The data controller for all personal information collected through hollywinslots.com is Stable Tech N.V., a company registered at Scharlooweg 39, Willemstad, Curacao, under company number 160129. Stable Tech N.V. holds Curacao Gaming Authority licence OGL/2024/161/0191 and is responsible for determining the purposes and means of processing personal data collected through the platform.

For data-related queries, contact us at [email protected].

What Data We Collect

Registration Data

When you create an account at Holly Win Casino, we collect the personal information you provide during sign-up: your full legal name, date of birth, email address, residential address, phone number, and the currency preference you select.

KYC and Verification Documents

Before processing your first withdrawal, we collect identity verification documents including a government-issued photo ID (passport, national identity card, or driver’s licence) and proof of address (utility bill or bank statement). Additional documents may be requested during the account lifecycle, including proof of payment method ownership and source of funds evidence.

Payment Information

We record details of your deposit and withdrawal transactions including payment method type, transaction amounts, dates, and reference numbers. Full card numbers and bank account details are processed through our payment providers and are not stored on Holly Win’s own servers.

Technical Data and Logs

When you access hollywinslots.com or our native apps, we automatically collect technical data including your IP address, device type, operating system, browser version, session duration, pages visited, and game activity logs. This data is used to maintain platform security, detect fraud, and improve the user experience.

Cookies

We use cookies and similar tracking technologies to maintain session state, remember your preferences, analyse usage patterns, and deliver relevant promotional content. Details of cookie categories and how to manage them are set out in the Cookies section below.

We process your personal data for the following purposes: fulfilling the contractual relationship with you as a registered player (account management, payment processing, bonus administration); complying with legal and regulatory obligations under Curacao Gaming Authority licence OGL/2024/161/0191, including AML and KYC requirements; protecting the legitimate interests of the platform, including fraud prevention and security monitoring; and, where you have given consent, sending you promotional communications about offers and bonuses.

Sharing Data With Third Parties

Holly Win shares personal data with trusted third-party service providers only where necessary to deliver the platform’s services. These include:

Payment processors handling deposit and withdrawal transactions, including providers such as Skrill, Neteller, Visa, Mastercard, and cryptocurrency networks. KYC and identity verification service providers who assist in document authentication. Game software providers - including Evolution Gaming, Pragmatic Play, Nolimit City, Hacksaw Gaming, BGaming, and the other studios in our catalogue - who receive session data necessary to operate their games on the platform. Analytics and security providers who process technical logs for fraud detection and platform performance monitoring.

All third-party processors are contractually required to handle personal data securely and to use it only for the specific purpose for which it was shared.

Data Retention

Your account data is retained for the duration of your active account relationship with Holly Win and for a period after account closure as required by applicable law and regulatory obligations. Financial transaction records are retained for a minimum of 5 years to satisfy AML record-keeping requirements. KYC documents are retained for the same period. After the mandatory retention period, data is securely deleted or anonymised.

Your Rights as a Data Subject

As a registered player, you have the following rights in relation to your personal data:

The right to access a copy of the personal data we hold about you. The right to request correction of inaccurate data. The right to request erasure of your data, subject to legal and regulatory retention obligations. The right to restrict processing in certain circumstances. The right to object to processing based on legitimate interests. The right to data portability, where technically feasible. The right to withdraw consent for processing based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a request to [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe.

International Data Transfers

Holly Win’s servers may be located in jurisdictions outside your country of residence. Where personal data is transferred internationally, we apply appropriate safeguards to ensure that the transfer complies with applicable data protection standards, including contractual protections with receiving parties.

Cookies and Analytics

We use the following cookie categories: strictly necessary cookies that maintain your logged-in session and security tokens; functional cookies that remember your preferences such as language and currency; analytics cookies that track usage patterns to improve platform performance; and marketing cookies that support the delivery of relevant promotional content.

You can manage cookie preferences through your browser settings. Disabling analytics and marketing cookies does not affect your ability to use the platform. Disabling strictly necessary cookies may prevent certain functions from operating correctly.

Complaints to a Supervisory Authority

If you believe your personal data has been processed in a manner that does not comply with applicable law, you have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction. Unresolved data-related disputes may also be escalated to the Curacao Gaming Authority, which has oversight responsibilities under licence OGL/2024/161/0191.

Contact for Data Requests

For all personal data enquiries, correction requests, erasure requests, or data subject rights submissions, contact us at [email protected]. Include your full name, registered email address, and a clear description of your request.